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Refund & Return Policy

Pumpkin Patch Market wants to help you feel assured in making any online purchases. We allow any stocked items to be returned within 7 days for 100% store credit. All items returned must be in new and re-stockable condition.

If you prefer a refund over store credit, we offer an 80% refund for all stock items purchased online. You must provide for the costs of additional shipping, because, unfortunately, shipping charges are non-refundable.

To make your return and get your in-store credit…
  1. Contact us via our email or telephone number so we can provide a return shipping address and assist you in making the necessary shipping arrangements.
  2. Remember to insure the package being shipped as a means of protecting yourself.
  3. Include your name, address, and phone number with your return.
  4. After your return is shipped, please email us the tracking number. This helps us properly credit your return.
  5. After your return is received and inspected, we will inform you of its safe arrival and grant the appropriate store credit.

In-Store Return Policy

If you made your purchase at our Indiana location, any returns would have a 90% refund and no additional shipping charges if you provide the product’s transit.

Refused Package Policy

As soon as a package is in transit, any cancellations to that order will be considered a ‘refused package’. You will be required to pay for return shipping and an additional refusal fee.

Cancellations

A customer may request an order cancellation within 24 hours after the order was placed with no extra fees.

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